I ordered a gua sha with a printed logo, but when it arrived, letters were missing from the logo, making it look cheap and unfinished. When I reached out to customer service, they refused to offer a refund and simply replied, “Dear, the quality of gua sha is fine and does not affect its use.” That’s completely unacceptable for a product that was advertised as having a complete and professional design.
Additionally, the product was shown in the pictures with a bag and a box, but mine arrived with neither.